5 min read

Your Guide to Finding Storage Units in NYC

Your Guide to Finding Storage Units in NYC
Published on
November 21, 2025

Trying to find a place for your stuff in New York City can feel like an impossible game of Tetris. If you're struggling, you're definitely not alone. The hunt for storage units in NYC is notoriously tough, thanks to a perfect storm of massive demand and incredibly tight supply. Think of this guide as your inside track to winning the game.

Why Is Finding Storage in NYC So Hard?

Living in New York City is all about making the most out of very little space. Whether you're in a shoebox studio in Manhattan or a cozy Brooklyn brownstone, every last square foot counts. This constant squeeze is exactly why finding a storage unit feels less like an errand and more like a competitive sport.

The problem isn't just that a lot of people live here; it's that the city itself wasn't built for our modern need to store things. With millions of us packed onto this island grid, personal space is the ultimate luxury. It's no wonder so many New Yorkers are looking for clever organization hacks for limited space and eventually turn to outside storage to make their homes livable. This constant, city-wide need puts a ton of pressure on the handful of facilities that actually exist.

The Land and Supply Crunch

Here's the real issue: building new storage facilities in NYC is a developer's nightmare. Land is ridiculously scarce and commands sky-high prices, which means it’s way more profitable to throw up luxury condos or shiny office towers.

On top of that, you have a maze of zoning laws and a painfully slow permitting process that can stop a new storage project dead in its tracks.

This has created a serious imbalance. The reality is that New York City is one of the most under-supplied major cities for storage in the entire country.

As of 2025, the city has just 2.1 square feet of storage per person—the lowest rate among the nation’s largest metro areas. This isn’t a coincidence; it's a direct result of our population density, the lack of available land, and rigid building regulations. You can dig deeper into these numbers in the full RentCafe self-storage report.

This shortage directly translates to higher prices and fewer choices for you. When a unit finally does open up, it gets snapped up almost immediately, leaving many people stuck on waiting lists or forced to look for options way outside their own neighborhood.

What This Means for Your Search

Getting a handle on these market realities is the first step to finding a solution that actually works. The scarcity of storage units in NYC isn't just some minor inconvenience—it dictates everything from the price you'll pay to the kind of services you'll find.

To land a practical and affordable spot, you need a smart game plan. This guide will arm you with the knowledge you need to navigate the market, whether you’re hunting for a traditional unit in an outer borough or considering a valet service that picks up right from your doorstep. It’s all about knowing the rules before you start playing.

Comparing Traditional and On-Demand Storage

When you start looking for storage in NYC, you'll quickly discover there are two main paths you can take. The choice really boils down to a classic New York City dilemma: control versus convenience. Understanding the fundamental differences between old-school self-storage and newer on-demand services is the key to finding a solution that actually fits your life here.

Think of traditional self-storage as your own private garage—a rare luxury in this city. You rent a specific unit, you bring your own lock, and you’re the only one with the key. This model puts you in the driver's seat. You’re responsible for packing your stuff, renting a U-Haul, navigating crosstown traffic, and hauling everything into your unit. It’s the ultimate hands-on, DIY approach.

On the other hand, on-demand valet storage is like having a personal concierge for your belongings. Instead of you schlepping to a storage unit, the storage literally comes to you. A team shows up at your door, picks up your items, and whisks them away to a secure facility. They even create a digital inventory so you can see exactly what you’ve stored with just a few clicks. When you need something back, you just request it online, and they deliver it.

The Trade-Off Between Access and Effort

The biggest draw of a traditional unit is direct, and often 24/7, access. If a freak cold snap hits in October and you need your winter coat at 10 PM, you can just drive over to your facility and grab it. This kind of autonomy is perfect for anyone who needs frequent, unscheduled access to their things, like a small business owner managing inventory.

But that freedom comes at a price—your own time and effort. In New York, the logistics are entirely on you, and that can be a massive headache.

  • Transportation: You'll have to rent a van, borrow a friend’s car (if you’re lucky enough to have one), or shell out for movers.
  • Physical Labor: Get ready for some serious heavy lifting. Maneuvering a sofa through a narrow fifth-floor walk-up is no joke.
  • Time Commitment: A trip out to a storage facility in an outer borough can easily eat up half your Saturday.

This is where you have to decide what matters more. Are you dealing with a few seasonal boxes, or are you moving an entire apartment's worth of bulky furniture?

Infographic about storage units in nyc

As the guide shows, your specific situation points you toward very different solutions. It’s all about the practical realities of what you're storing and how you'll need to use it.

Convenience at Your Fingertips

On-demand services completely flip the script. Their main selling point is wiping out the logistical nightmares that come with self-storage in a city like this. For the thousands of New Yorkers who don't own a car, this service isn't just a nice-to-have; it's a game-changer. The provider handles all the driving and heavy lifting, saving you a world of time, stress, and back pain.

The main trade-off? You give up spontaneous access. You can't just pop over to the facility to rummage through your boxes. Access is handled through scheduled deliveries, which usually require 24-48 hours of advance notice. This model is absolutely ideal for long-term storage, seasonal items you won't need for months (like holiday decorations or ski gear), and decluttering projects where you don’t need immediate access to anything.

To make the choice crystal clear, let's break it down side-by-side.

Traditional Self-Storage vs On-Demand Valet Storage

FeatureTraditional Self-StorageOn-Demand Valet Storage
How it WorksYou rent a unit, pack, and move everything yourself.They pick up, store, and deliver your items for you.
AccessDirect, often 24/7. You can visit anytime.Scheduled delivery, typically requires 24-48 hours' notice.
Labor100% on you. Involves packing, loading, and unloading.All heavy lifting and transportation is handled for you.
Best ForFrequent access, business inventory, DIY-ers.Long-term storage, seasonal items, decluttering.
ConvenienceLow. Requires significant time, effort, and planning.High. The ultimate "set it and forget it" solution.
Digital InventoryNo, you have to track your items yourself.Yes, they create a photo catalog of your stored items.
NYC "Headache" FactorHigh (traffic, parking, moving large items).Low (they handle all the tough parts).

Ultimately, the best choice depends entirely on how you plan to interact with your stored items. If you need absolute control and the ability to drop by whenever you want, traditional storage is your winner. But if you value your time and sanity and want to avoid the hassle of moving things yourself, on-demand service is the clear way to go.

For a closer look at how this modern approach works, check out this in-depth guide to on-demand storage to see if it’s the right fit. By weighing the pros and cons of direct access versus effortless logistics, you can confidently pick the right storage for your life in NYC.

How Much Do Storage Units in NYC Actually Cost?

Various sizes of storage units in a clean, well-lit hallway.

Trying to nail down one single price for a storage unit in NYC is a bit like trying to guess the cost of a cab ride without knowing the destination. The final number on your monthly bill is a moving target, influenced by a handful of key factors—with the most obvious one being sheer size.

But even that isn't so simple in a market as tight as New York's. Let's break it down.

Storage units are measured in feet, and the first step to setting a realistic budget is understanding what actually fits in each size class. Think of it less like renting another apartment and more like buying just enough extra closet space to make your actual apartment feel livable again.

Small Units: The Hall Closet Extension

A 5x5 foot unit, giving you 25 square feet, is the classic entry-level option. To picture it, just think of a standard hall closet. That’s pretty much what you’re getting. It’s the perfect spot for stashing seasonal decorations, a few dozen boxes, or that small piece of furniture that just doesn't fit, like a nightstand or floor lamp.

  • What it holds: Holiday gear, winter coats, boxes of documents, sporting equipment, or the contents of a tiny dorm room.
  • Typical Price Range: $50 - $120 per month.

This is the go-to size for anyone just looking to declutter their apartment without committing to a huge, echoey space. Keep in mind, though, that the price can swing wildly based on other factors we’ll get into in a minute.

Medium Units: The Walk-In Closet Upgrade

Stepping up a notch, a 5x10 foot unit (50 square feet) doubles your space, making it feel more like a generous walk-in closet. For many New Yorkers, this is the sweet spot, especially if you're moving out of a studio or a cozy one-bedroom.

Here, you can comfortably fit a queen-sized mattress and box spring, a sofa, a small dining set, and a good stack of boxes. It’s a super practical choice for holding onto furniture during a move or a renovation.

Picking the right size is everything. Renting a unit that’s too big means you’re literally paying for empty air. But underestimating what you need leads to a maddening game of Tetris on moving day. Always, always inventory your stuff first.

Large Units: For a Full Apartment

When you've got more serious storage needs, a 10x15 foot unit (150 square feet) can usually handle the contents of a one or even two-bedroom apartment. This size is built for the big stuff: major appliances, bulky furniture like sectionals and entertainment centers, plus all the boxes that go with them.

  • What it holds: The furnishings of an entire apartment, including large appliances and bedroom sets.
  • Typical Price Range: $300 - $600+ per month.

This is a serious investment, which makes it all the more important to understand what drives these prices up or down. For a deeper dive, check out our complete guide on how much storage costs monthly.

Key Factors That Influence Your Monthly Rate

The unit's dimensions are just the starting point. In a city like New York, several other elements can send your final bill in a totally different direction.

  1. Location, Location, Location: No surprise here. A storage unit in a prime Manhattan neighborhood will always cost more than a similar one in Queens or the Bronx. Convenience has a price tag.
  2. Climate Control: If you want to protect your things from New York's brutal humidity in the summer and freezing temps in the winter, you need a climate-controlled unit. This feature is non-negotiable for wood furniture, electronics, artwork, and instruments, and it can easily add 25-50% to your monthly rent.
  3. Floor Level: Ground-floor units with drive-up access are the easiest to get to, and therefore, the most expensive. You can often shave a few bucks off your bill by choosing a unit on an upper floor that requires an elevator ride.
  4. Promotions and Seasonality: Facilities love to lure you in with deals like "first month free." Just be sure to read the fine print—those deals often come with steep rent increases after the promotional period ends.

Demand for storage in the city is relentless, which keeps prices firm. The 2025 Self Storage Almanac clocked NYC's average rent per unit at $163.14, with investors still pouring money into the sector. Nationally, the self-storage market saw almost $2.85 billion in transactions in just the first half of 2025, which shows just how valuable this space has become. Knowing these variables helps you make a smarter choice and find a unit that fits both your belongings and your budget.

Choosing a Borough for Your Storage Unit

Map of NYC boroughs with pins indicating storage unit locations.

In New York City, your zip code dictates just about everything, from your rent to your morning coffee spot. The same logic applies when you're hunting for storage units in NYC. It's the classic New York trade-off: do you shell out for convenience, or do you travel a little farther to save a lot of cash?

Deciding where to stash your stuff isn’t just about picking a spot on a map. It's a strategic move that directly impacts your wallet, your time, and your sanity. Let's break down what this really looks like across the five boroughs.

The Manhattan Premium: Convenience vs. Cost

There's no denying it—a Manhattan storage unit is tempting. Having your things just a few subway stops or even blocks away is incredibly convenient. This is the dream if you need to grab items often, like a freelance photographer accessing gear or a small business owner managing inventory.

But that convenience comes at a steep price. Manhattan has the most expensive real estate in the country, and storage facilities are no exception. You will pay a huge premium per square foot here compared to anywhere else in the city.

On top of that, finding an open unit can feel impossible. The demand for storage units in NYC is through the roof. Big names like Extra Space Storage and Public Storage often report sky-high occupancy rates, sometimes over 94% and 91%, respectively. Good luck finding the size you need when you need it.

The Outer Boroughs: The Smart Financial Play

If your budget is a top priority, looking beyond Manhattan is a no-brainer. Venturing into Brooklyn, Queens, or the Bronx can feel like a breath of fresh air for your bank account.

  • Brooklyn: This is often the sweet spot, offering a great balance between accessibility and more reasonable prices. Neighborhoods like Sunset Park and Bushwick are becoming hubs for new facilities.
  • Queens: You can usually find the best bang for your buck here. Areas like Long Island City and Astoria are popular picks thanks to their decent proximity to Manhattan and competitive pricing.
  • The Bronx: Generally, this is where you'll find the most affordable options. If you’re storing things long-term and don't need frequent access, this is an excellent way to slash your monthly bill.

Of course, the main trade-off is travel time. A quick trip to your unit can easily turn into a half-day affair involving subways, buses, or a pricey Uber.

When you're looking at a unit in an outer borough, ask yourself one simple question: "How often will I really need to go there?" If the honest answer is just once or twice a year, the savings will almost always be worth the trip.

Beyond the Map: Practical Access Considerations

Your decision shouldn't just be about borough vs. borough. The nitty-gritty details of actually getting to and into the facility are just as critical. In a city where logistics are everything, ignoring these things is a recipe for a massive headache.

Before you sign on the dotted line, think hard about these factors:

  1. Hours of Access: Don't just assume every place is open 24/7. Many have strict gate hours, especially on weekends and holidays. Make sure their schedule actually works with yours.
  2. Loading Docks and Parking: This is a huge deal in NYC. A facility with a real loading dock and off-street parking is a godsend on moving day. Trying to haul a sofa from a double-parked U-Haul on a busy street is a special kind of New York nightmare.
  3. Elevator Access: If your unit isn't on the ground floor, you're at the mercy of the freight elevator. Check out its size and reliability, especially if you have big, awkward items to store.

At the end of the day, the right borough depends entirely on your priorities. If you want to skip the travel and logistical headaches altogether, checking out Endless Storage services in New York can show you a totally different approach. By weighing cost against convenience and thinking through the on-the-ground details, you can find a solution that actually fits your city life.

Navigating Move-In Day Logistics

Finally snagging one of the available storage units in NYC feels like a huge win, but let’s be real—the hard part is just beginning. Move-in day in a city known for its logistical nightmares requires a solid game plan. A little bit of prep work now will save you a world of headaches later.

Before you even tape up a single box, you’ve got to tackle a critical detail: insurance.

Most storage facilities will require you to have insurance for your belongings. It’s not just a suggestion; it's a non-negotiable layer of protection for both you and the provider. You basically have two ways to handle this.

First, give your current renter’s or homeowner’s insurance agent a call. Many policies actually have off-premises coverage that extends to stuff in a storage unit, though you’ll want to double-check the limits. A quick phone call is all it takes to find out what’s covered and if you need to add anything.

The other option is to buy an insurance plan straight from the storage facility. This is often the easiest path, but it’s smart to compare their price and coverage with what your own provider offers. Make sure you get a clear picture of what’s protected—and, just as importantly, what isn’t.

Planning the Physical Move

Okay, insurance is handled. Now it's time to figure out the actual move. Trying to navigate a moving truck through New York City streets is an experience, to say the least. Your first big decision is the vehicle size; going too big can make it impossible to find parking or even squeeze down certain streets.

And speaking of parking... it’s a massive challenge. Some storage facilities are a godsend with dedicated loading bays. If yours doesn't have one, you need a plan. That might mean enlisting a friend to save a spot or timing your move for off-peak hours to avoid the dreaded parking ticket.

Don't forget to check in with your own building, too. Plenty of NYC apartment buildings have strict rules about moving, like requiring you to book a service elevator and sticking to specific hours. A quick chat with your super well in advance can prevent a last-minute crisis.

Moving day in NYC is a test of patience and planning. The key is to control every variable you can, from your truck rental to your building's elevator schedule. Unexpected issues will always pop up, but a solid plan provides the structure to handle them without derailing your day.

Smart Packing for Maximum Space

Once you’re finally at the unit, how you pack it is everything. The goal is to use every last square inch while making sure your things are safe and you can still get to them. This is where strategic packing becomes a true art form.

For a complete rundown of everything you need to do, our detailed moving-in checklist is a fantastic resource to keep you on track.

In the meantime, here are a few key tips to get you started:

  • Disassemble Furniture: Take apart bed frames, tables, and bookshelves. Not only does this save a shocking amount of space, but it also makes them way easier to carry. If you're wrestling with bulky items that need to fit through tight NYC doorways, calling in professional furniture disassembly services can be a huge relief.
  • Use Uniform Boxes: Sticking to boxes of the same size makes stacking a breeze and keeps your towers of stuff stable. Always put the heaviest boxes on the bottom to create a solid foundation.
  • Create a Center Aisle: If you have the room, leave a little walkway right down the middle of the unit. This simple move will save you from having to unpack the entire thing just to find that one box buried in the back.
  • Label Everything Clearly: Don't just scribble on the top—label each box on multiple sides with its contents and the room it came from. Your future self will thank you when you’re desperately searching for your winter coats.

Your Checklist for Choosing the Right Unit

You’ve done the research, compared your options, and figured out the budget. Now for the final step: picking the perfect one from the sea of storage units in NYC. Think of this checklist as your final walkthrough before you sign on the dotted line, making sure no critical detail gets missed.

This is your pre-flight check before you commit. The very first step is also the most important—take a detailed inventory of every single thing you plan to store. Be honest with yourself. This isn't just about counting boxes; it's about understanding what your items are and what they need to stay in good shape.

This one task will guide every other decision you make. A thorough list stops you from paying for a unit that’s way too big, or worse, showing up on move-in day only to realize your sectional sofa won’t squeeze through the door. It's the bedrock of a smart storage plan.

Verify the Essentials On-Site

Looking at pictures online and reading reviews is a great starting point, but it’s no substitute for an in-person visit. If you’re leaning toward a traditional facility, you absolutely need to see it with your own eyes before signing anything. This is your chance to play detective and see if the reality matches the marketing.

Pay close attention to these key areas:

  • Security Features: Don't just trust the website. Look for actual CCTV cameras in the hallways and near entrances. Ask if staff is on-site during access hours and what the process is for getting through the main gate.
  • Cleanliness and Maintenance: A clean, well-kept facility shows that management actually cares. Scout for any signs of pests, water stains, or just general grime in the common areas and inside empty units.
  • Climate Control Confirmation: If you're paying a premium for climate control, make sure it’s the real deal. Ask to step inside a unit to feel the difference. It should be cool and dry, not damp or musty—a must for protecting your stuff from NYC's wild temperature swings. For a deeper look into facility features, our guide to choosing a self-storage facility covers what to look for.

Read Between the Lines of the Agreement

That rental agreement is more than a formality. It’s a binding contract that lays out every rule, fee, and policy you're agreeing to. Just skimming it is a classic mistake that can come back to bite you with surprise charges. You need to read every single line.

Before you sign, get absolute clarity on the facility's policy regarding rent increases. Many introductory offers are followed by significant price hikes after a few months. Knowing this policy upfront helps you budget for the long term and avoid unpleasant surprises.

Specifically, hunt for clauses about late fees, what kind of insurance you’re required to have, and how much notice you need to give before moving out. Getting these details straight now will save you from headaches and financial disputes down the road.

Finalize Your Budget and Logistics

With all the detective work done, the last step is to lock everything in. Revisit your budget one last time, making sure to include the monthly rent, any mandatory insurance costs, and one-time moving expenses like a truck rental or packing supplies.

Once the numbers are solid, map out your move-in day. Are you going DIY or hiring movers? Do you need to book a loading dock or freight elevator at the storage facility? Nailing down these logistics ahead of time will make for a much, much smoother move. Following this checklist will help you confidently pick a storage solution that actually works for your life, your budget, and your stuff.

Got Questions About NYC Storage? We’ve Got Answers.

When you're trying to lock down a storage unit in NYC, a few last-minute questions always seem to pop up. To make sure you feel totally confident before you sign on the dotted line, we’ve pulled together some straight-talk answers to the most common concerns New Yorkers have.

Think of this as your final walkthrough, clearing up the small details so you can move ahead without a single doubt.

What Can't I Put in My Storage Unit?

Every single storage facility has a strict list of prohibited items. This isn't just red tape—it's about keeping your stuff, everyone else's stuff, and the building itself safe. While the fine print might vary a little, the big no-go's are pretty much universal.

The golden rule is you can't store anything hazardous, perishable, or alive. That covers the obvious, but also a few things you might not have thought of.

  • Hazardous Materials: This is anything flammable, combustible, or toxic. We're talking gasoline, propane tanks, paint thinner, fertilizers, and harsh cleaning chemicals.
  • Perishable Food: Any food that can spoil and attract pests is out. Canned goods are usually okay, but anything else is a recipe for rot and infestation.
  • Living Things: This one's simple: no plants, no pets, no exceptions. A storage unit is no place for anything to live.
  • Stolen or Illegal Goods: Facilities are businesses that follow the law. That means firearms, ammunition, drugs, and anything obtained illegally are strictly forbidden.

Is Climate Control Really Necessary in New York?

For a lot of your belongings, the answer is a hard yes. New York weather is a story of extremes—from sticky, humid summers to bone-dry, freezing winters. Those huge swings in temperature and moisture can absolutely destroy sensitive items.

Without that stable environment, your beautiful wood furniture can warp and crack, condensation can fry your electronics, and mildew can take over your fabrics. And things like important documents, old photos, and artwork? They’re especially vulnerable to humidity damage.

If you're storing anything you truly value—whether it's expensive, sentimental, or just plain irreplaceable—climate control isn't a luxury. It's an essential insurance policy against the city's wild weather. The extra cost is nothing compared to the heartache of discovering your treasures have been ruined.

How Do I Know My Belongings Are Actually Safe?

Any reputable storage facility in NYC takes security very seriously. Their entire business depends on being a place you can trust. Good facilities use a multi-layered defense system to protect the property.

You’ll want to look for a place that combines several key features, like 24/7 video surveillance, electronic gate access that requires your personal code, and bright, ample lighting across the property. Many also have on-site managers, which adds another human layer of oversight during business hours. No system is ever 100% foolproof, but a well-run facility makes theft incredibly difficult.

Can They Hike My Rent After I Sign Up?

Yes, and it's something you should expect. It's very common for storage companies to pull you in with a great introductory rate, like the "first month free" or a sweet discount for the first few months. But those deals are always temporary.

Your rental agreement will almost certainly be month-to-month and include a clause that allows the facility to raise your rate after giving you advance notice (usually 30 days). Make sure you read the contract carefully and don't be shy about asking what their policy is on rent increases. Knowing this upfront helps you budget properly and avoid any nasty surprises on your bill later on.


Ready to skip the traditional self-storage shuffle for a solution that actually fits your life in the city? Endless Storage is the modern, convenient alternative, offering door-to-door pickup and delivery. Let us do the heavy lifting so you can get back to enjoying a clutter-free home. Find out how it works and get started today!

Frequently Asked Questions

Unveiling the Secrets to Effortless Storage

How many states does Endless operate in?

Endless Storage is available nationwide. You pick a plan, tell us where to pickup, and we'll send a UPS van to collect, whichever state you're in.

How long will it take to get my shipping label?

Your shipping label will be sent to your email within a few minutes, if not instantaneously. It can also be accessed through your customer profile.

Where will my box be shipped to?

Your box will be shipped to one of our climate controlled self storage facilities in our closest self storage facility. Our manager will accept your package, notify you that your box has been received, and securely stored. Only our managers will have access to Endless Storage boxes.

Have additional questions?

Email us at admin@endless-storage.com click to live chat with us, or send us a message below.

Will my storage rate ever increase?

Never! We're committed to transparent pricing with no surprises. You'll lock in your rate with no hidden fees and no long-term contracts.

How quickly can I get my items back?

Fast access guaranteed! Your boxes will arrive at your doorstep within 48 hours of requesting them back. Need to check on delivery? We provide tracking information for complete peace of mind.

How flexible are the storage terms?

Totally flexible! Store month-to-month with no long-term commitment and cancel anytime.

How do I manage my account?

Everything's online! Use your account dashboard to:
• Set up automatic monthly payments
• Request box returns
• Update your address
• Order additional boxes
• Track shipments

What happens if something gets damaged?

Your boxes are insured up to $100 each. Our customer service team will help you file any necessary claims and resolve issues quickly.

What if I miss a payment?

Don't worry – we'll email you right away if there's a payment issue. Your items stay safe, though you may have temporary service interruption or late fees until payment is resolved.

How does the free trial work?

When you request our free storage kits, you'll have 30 days to send in your boxes to activate your 3 months of free storage. Think of it like starting a gym membership – your activation window begins when you receive your kits, and your full free trial begins once you send in your first box. During your free months, you'll experience our complete storage service at no cost.

When does my 30-day activation window start?

Your 30-day activation window begins when you receive your storage kits. We'll send you an email confirmation when your kits are delivered, marking the start of your activation period.

What happens if I don't send in my boxes within 30 days?

If you haven't sent any boxes for storage within your 30-day activation window, your free trial will expire and we'll begin charging the regular monthly rate of $9.99 per box. This helps ensure our storage kits go to customers who are ready to use our service.

How much does it cost to store a box?

A box costs $9.99 per month to store (plus sales tax). This price includes free shipping for standard boxes under 50 lbs. and smaller than 16"x16"x16"

How do I get my box back?

Log into your Endless Storage account, locate the box you would like returned, and simply click Return My Box.

Are boxes insured?

Yes, each box stored with us is insured for up to $100 throughout transit as well as the duration of storage within our facilities.

When will my box be shipped back to me?

Your box will be at your doorstep within 48 hours of you requesting it back.

How do I get my boxes picked up?

Store 10+ boxes? We'll pick them up for free! After your purchase, we'll contact you to schedule a convenient pickup time and arrange UPS collection.

What are the shipping and insurance details?

We trust UPS with all shipments, and every box includes $100 insurance coverage. You'll receive tracking information to monitor your items' journey.

Can I access my items in person?

Yes! Visit any of our locations by appointment. Just bring a photo ID matching your customer profile.

What items aren't allowed in storage?

For everyone's safety, we can't store hazardous materials, firearms, or perishables. All items must fit within our standard boxes.

How do I get started?

It's easy! Order your storage kit online, and we'll ship it to you within 1-2 business days. Your shipping labels will be emailed instantly and available in your account.

How do I contact customer support?

We're here to help! Email us at admin@endless-storage.com, use our live chat, or send us a message through your account.

How do I cancel my storage service?

To cancel your storage service with Endless Storage, please email your cancellation request to admin@endless-storage.com. Our team will process your request within 2 business days and confirm your cancellation via email.

What if I need more time to pack my boxes?

We understand packing takes time. However, to maintain your free trial benefits, you'll need to send at least one box within the 30-day activation window. If you need more time, you can always start with one box to activate your trial and send the rest later. You can always reach out to admin@endless-storage.com if you have any issues or concerns.

Is there a cancellation fee?

When you request our free storage kits, you're starting a 30-day window to begin using our storage service.

To avoid any charges, simply send at least one box for storage within 30 days to activate your 3-month free trial. If you decide not to use our service and don't send any boxes within the 30-day window, a one-time $50 fee will apply to cover the costs of materials and shipping. This helps ensure our storage kits go to customers who are ready to use our service.

Think of it like reserving a hotel room – we're setting aside space and sending specialized packing materials for your use. The fee only applies if you request materials but don't begin storage, similar to a hotel's no-show charge.